Cookie Policy

This Cookie Policy explains how cookies and similar technologies are used through the Heltwise website and digital platform.

1. Who Uses These Cookies

Heltwise is a healthcare technology platform owned and operated by Caridon Global Services Limited, a company registered in the Federal Republic of Nigeria. Heltwise is not a separately incorporated company.

Caridon Global Services Limited is responsible for cookies and similar technologies used through Heltwise, except where a clearly identified third-party provider is independently responsible for its own technology.

In this Cookie Policy, “Heltwise”, “we”, “us” and “our” refer to Caridon Global Services Limited and the Heltwise platform it operates.

2. What Cookies Are

Cookies are small files stored on your computer, phone or other device when you visit a website or use an online service. Cookies can help a service keep you signed in, remember preferences, maintain security, understand usage, improve technical performance, and support transactions.

Similar technologies may include local storage, software-development kits (SDKs), pixels, tags, device identifiers, and scripts. References to cookies in this policy include these similar technologies.

3. Consent and Legal Basis

Essential cookies may be used where they are necessary to provide a service requested by you, maintain security, process a transaction or remember your privacy choices. Where required by applicable law, optional cookies will not be placed or accessed unless you have provided valid consent.

You may manage optional cookies through the Heltwise cookie settings. Withdrawing consent will not affect processing that occurred lawfully before withdrawal.

4. Cookies We Use

Essential Cookies

These cookies are required for the platform to work properly. They may be used to:

• keep you signed in;
• authenticate users and maintain account security;
• process forms and transactions;
• maintain a consultation session;
• remember privacy and cookie choices;
• balance website traffic and provide requested features.

Preference Cookies

These cookies remember choices such as language, location, display preferences, and accessibility settings. Non-essential preference cookies will only be used with consent.

Analytics Cookies

These cookies help us understand pages and features usage, user navigation paths, technical errors, page load speeds, and potential platform improvements. They are configured to collect no more information than reasonably necessary.

Marketing Cookies

Marketing cookies may be used to measure campaign effectiveness or provide relevant communications. Heltwise will not place optional marketing or advertising cookies without appropriate notice and consent.

We do not use cookies to sell personal or health information, nor do we use identifiable medical information for targeted advertising.

5. Health Information and Cookies

We do not intentionally place medical diagnoses, consultation notes, prescriptions, test results or complete health records inside marketing or advertising cookies. Clinical and health-record information should be stored within appropriately protected platform systems rather than general advertising or analytics cookies.

6. Third-Party Services

Some Heltwise features may be supported by trusted third parties (payment processors, video consultation, hosting, security, analytics, identity verification, customer support, logistics). These providers may place cookies where necessary to provide their services. We require appropriate contractual, confidentiality, and data safeguards.

7. Cookie Register

The Heltwise cookie settings or cookie register identifies the cookie name, provider, purpose, category, whether it is essential or optional, information collected, and how long it remains on the device.

8. Managing Your Choices

You can manage optional cookies through the Heltwise cookie banner. You will be given a clear opportunity to accept, reject, select categories, or change your choices later. You may also block or delete cookies through browser settings.

9. How Long Cookies Remain

Session cookies expire when you close your browser. Persistent cookies remain until their expiry date, you delete them, or they are no longer required. We will not retain cookie information longer than reasonably necessary.

10. International Processing

Information collected through cookies may be processed outside Nigeria. Where transferred internationally, we apply the safeguards described in the Heltwise Privacy Policy and required by law.

11. Changes to This Policy

We may update this Cookie Policy. The latest version will be published on the website, and the effective date will be updated. Where changes require new consent, we will request it beforehand.

12. Contact Us

For questions about cookies or privacy, contact:

Caridon Global Services Limited (Owner and operator of Heltwise)
Address: 150 Nkpor Road, Rumuolumeni Obio/Akpor, Rivers State, Nigeria
Email: info@caridonservices.com